FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products
Product Related
VELLUTO Top to Toe Foam Wash is a 3-in-1 grooming solution designed to cleanse your hair, face, and body in a single step.
Yes, the formula is designed for daily use and is gentle on both skin and hair.
Yes, VELLUTO is suitable for all skin types, including normal, oily, and combination skin.
No, the formula contains Glycerine, which helps maintain hydration and prevents dryness.
Yes, it contains Salicylic Acid, which helps remove excess oil and keeps pores clean.
No. VELLUTO features No-Loofah Foam Technology, creating rich foam directly with your hands.
Usage & Benefits
1. Wet your hair and body.
2. Pump the foam onto your palm.
3. Apply to hair, face, and body.
4. Massage gently and rinse.
Yes, it is specially formulated to work as a shampoo, face wash, and body wash.
Yes, VELLUTO is available in 100ml travel size and multi-pack options.
Orders & Shipping
Orders are typically shipped within 0–7 days, and delivery timelines depend on your location.
Yes, we offer international shipping through registered courier services.
Once your order is shipped, you will receive a tracking link via email or SMS.
Returns, Cancellation & Refunds
Cancellations are allowed within 7 days of placing the order, provided it has not been shipped.
Returns or replacements are accepted only if the product is damaged, defective, or incorrect.
Approved refunds are processed within 6–8 working days.
Support
You can reach us via:
📞 7308400400
📧 info@cossmic.com
Please contact our support team within 7 days of delivery with images of the product for quick resolution.
Quick Help
Reach out to us-we’re here to help you stay fresh, confident, and ready for anything.
